Refund and Exchanges

Return, Refund & Exchange Policy

At The Trendy, we want you to feel confident about your purchase. If something isn’t right with your order, email info@thetrendy.com.pk so we can help.

Return Eligibility

You may request a return or exchange within 15 days of receiving your order.

For change-of-mind returns, your item must be:

• Unused, uninstalled, and in its original condition.
• In its original packaging, with all accessories and components included.
• Accompanied by your order number or proof of purchase.

These requirements do not prevent you from reporting an item that arrived damaged, faulty, or incorrect.

How to Request a Return

Email info@thetrendy.com.pk with your order number, the product name, and the reason for your request. For damaged, faulty, or incorrect items, include clear photos of the product and packaging.

Once your request is approved, we’ll send you the return address and instructions. Please do not send items back without contacting us and receiving approval first.

Damaged, Faulty, or Incorrect Items

Please inspect your order upon delivery and report any damage, defect, missing component, or incorrect item as soon as possible.

Keep the packaging and share clear photos to help us review the issue. An unboxing video is helpful but is not required to submit a complaint.

Once the issue is verified, we’ll arrange an appropriate replacement, missing component, or refund. We’ll cover the necessary return and replacement shipping costs for verified product faults or errors on our part.

Items Not Eligible for Change-of-Mind Returns

Change-of-mind returns are not available for:

• Customized or personalized products.
• Products used, installed, altered, or damaged after delivery.
• Items clearly marked “Final Sale — No Change-of-Mind Returns” before purchase.

Other discounted items remain eligible under our standard return conditions. These exclusions do not prevent you from reporting products that arrived damaged, faulty, or incorrect.

Exchanges

Exchanges are subject to product availability and approval after we inspect the returned item.

If the replacement costs more, you’ll pay the price difference. If it costs less, we’ll refund the difference.

For change-of-mind exchanges, the customer pays the return shipping and replacement delivery charges. We do not charge an additional percentage-based exchange fee.

Return Shipping

For change-of-mind returns, customers are responsible for return shipping costs. Original delivery charges are non-refundable for these returns.

Please pack your item securely, use a tracked courier service, and keep your shipping receipt until we confirm that your return has arrived.

For verified faulty, damaged, or incorrect items, we’ll explain the return arrangements and cover the applicable shipping costs.

Refunds

After receiving and inspecting your return, we’ll email you to confirm whether your refund has been approved.

Approved refunds will be issued within 5–10 business days. Your bank or payment provider may require additional time to display the funds.

Refunds are based on the amount actually paid for the returned item, including any discount applied at checkout. Any non-refundable delivery charges will be explained before you send the item back. We do not apply an automatic percentage-based refund deduction.

Refunds for Cash on Delivery Orders

For COD orders, approved refunds will be sent to a bank account or supported mobile wallet agreed with you. Couriers cannot provide cash refunds on our behalf.

For prepaid orders, refunds will normally be issued through the original payment method where supported.

We will never ask for your PIN, password, or OTP to process a refund.

Contact Us

For return, refund, or exchange assistance, email info@thetrendy.com.pk and include your order number.