Privacy Policy

Last updated: 12 September 2026

The Trendy respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you browse our online store, purchase products, or contact us.

1. Information We Collect

Depending on how you interact with our store, we may collect:

• Contact details: Your name, email address, phone number, and billing and delivery addresses.

• Order information: Products purchased, selected sizes or shades, order history, and delivery instructions.

• Payment information: Payment status and transaction references. Information required to process online payments is handled by the payment provider selected at checkout.

• Account information: Details you provide when creating or managing an account.

• Communications: Messages, enquiries, reviews, and information you provide when requesting support.

• Technical information: Your IP address, browser, device information, and activity on our website, where collected through our website services and cookies.

2. How We Use Your Information

We use personal information to:

• Process orders, confirm payments, and arrange delivery.

• Send order confirmations and delivery updates.

• Manage accounts, returns, exchanges, and customer support.

• Maintain and improve our website and shopping experience.

• Detect suspicious transactions and protect our services.

• Meet applicable legal, tax, and accounting obligations.

• Send promotional communications where you have opted in or where otherwise permitted by applicable law.

3. How We Share Information

Where necessary to provide our services, we may share relevant information with:

• Delivery partners, to deliver your order.

• Payment providers, to process payments and refunds.

• Website and technology providers, to host, maintain, and support our store.

• Professional advisers or authorities, where needed to meet legal obligations, resolve disputes, or protect lawful rights.

4. Cookies and Similar Technologies

Our website may use cookies to support functions such as keeping products in your cart, remembering preferences, and maintaining account sessions.

If we use analytics or advertising technologies, we will provide information about them and request consent where required by applicable law.

You can manage cookies through your browser settings and any cookie controls available on our website. Disabling certain cookies may affect shopping features.

5. Marketing Preferences

If you receive promotional emails or messages from us, you can ask us to stop at any time by using the unsubscribe option provided or contacting info@thetrendy.com.

Opting out of marketing does not stop essential communications about your orders, payments, or support requests.

6. Keeping Your Information

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including completing orders, providing support, handling disputes, and meeting applicable recordkeeping requirements.

Retention periods depend on the type of information, the reason it was collected, and any legal obligations that apply.

7. Information Security

We take reasonable measures to protect personal information from unauthorised access, misuse, loss, or disclosure. However, no internet transmission or electronic storage method is completely secure.

Please keep your account credentials confidential and contact us if you suspect unauthorised use of your account.

8. Your Privacy Choices and Rights

You may contact us to request access to or correction of your personal information, or to request deletion of information we no longer need.

Depending on applicable law, you may also have rights to object to or restrict certain uses, obtain a portable copy of your information, withdraw consent, or complain to a relevant data protection authority.

We may need to verify your identity before responding. Some information may need to be retained for legal obligations or unresolved transactions.

9. Children’s Privacy

Although we sell children’s products, our store is intended for purchases by adults. We do not intentionally collect personal information directly from children.

If you believe a child has provided personal information to us, please contact us so we can review and address the matter.

10. Third-Party Services and International Processing

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies.

Depending on the providers we use, personal information may be processed outside your country. Where applicable, we take steps required by law to protect information transferred internationally.

11. Changes to This Policy

We may update this Privacy Policy when our services, practices, or legal obligations change. Updates will appear on this page with a revised date. Where required, we will provide additional notice of significant changes.

12. Contact Us

For questions about this Privacy Policy or requests relating to your personal information, contact:

The Trendy
Email: info@thetrendy.com
Phone: 03081243301