Privacy Policy

Last updated: September 17, 2026

The Trendy respects your privacy. This policy explains how we collect, use, and share personal information when you visit thetrendy.com.pk, place an order, or contact us.

1. Information We Collect

Depending on how you interact with our store, we may collect:

  • Contact information: Your name, email address, and phone number.
  • Order information: Billing and delivery addresses, products purchased, order value, and delivery instructions.
  • Payment information: Your selected payment method, payment status, and transaction reference. For refunds, we may request the bank account or mobile wallet details needed to send your refund.
  • Account information: If you create an account, your login information and order history.
  • Support information: Messages, product photos, and other details you provide when requesting assistance.
  • Technical information: Your IP address, browser type, device information, and website activity, where collected through our website and enabled tools.

Please provide only the information needed to process your order or resolve your query.

2. How We Use Your Information

We use personal information to:

  • Process, confirm, and deliver orders.
  • Arrange Cash on Delivery collection.
  • Send order confirmations and delivery updates.
  • Handle enquiries, returns, exchanges, and refunds.
  • Maintain customer accounts, where available.
  • Protect our website and investigate suspicious transactions.
  • Improve our store and shopping experience.
  • Maintain necessary business records and meet applicable legal obligations.

Where you have agreed to receive promotional messages, we may also use your contact details to share offers and product updates.

3. Cash on Delivery Orders

For COD orders, we use your name, phone number, delivery address, and order details to arrange delivery and payment collection.

We share the information necessary for delivery with our courier partners. We or the courier may contact you to confirm your address, coordinate delivery, or resolve a delivery issue.

4. Payments and Refunds

If you choose an available online payment option, the payment provider processes your payment information according to its own privacy policy. We may receive payment confirmation and transaction details needed to manage your order.

For COD refunds, we may request your account holder name and relevant bank account or mobile wallet details.

We will never ask for your banking password, card PIN, or OTP to process a refund.

5. When We Share Information

We share relevant information with service providers where necessary to operate our store, including:

  • Couriers and delivery partners.
  • Payment and refund providers.
  • Website hosting, maintenance, and security providers.
  • Communication and customer-support services.
  • Analytics or marketing providers, where enabled and subject to applicable consent requirements.

We may also disclose information when legally required or when necessary to investigate fraud, resolve disputes, or protect customers and our business.

6. Cookies and Website Tracking

Our website uses cookies and similar technologies to support functions such as the shopping cart, checkout, login, and saved preferences.

If analytics or advertising tools are enabled, they may collect information about how visitors use the website. Where required, we will request consent before using non-essential tracking technologies.

You can manage cookies through your browser settings and any cookie controls available on our website. Blocking essential cookies may affect cart, account, or checkout functionality.

7. Marketing Preferences

You can unsubscribe from promotional emails using the unsubscribe link, where provided, or contact info@thetrendy.com.pk to request removal from marketing communications.

Opting out of marketing does not stop essential messages about your orders, deliveries, refunds, or customer-service requests.

8. How Long We Keep Information

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy.

Retention periods depend on the type of information and the need to complete orders, provide support, handle disputes, prevent fraud, and meet accounting or legal obligations.

When information is no longer needed, we will delete it or anonymize it, subject to applicable retention requirements.

9. Information Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no website, storage system, or internet transmission can be guaranteed completely secure. Please keep your account credentials private.

10. Your Privacy Requests

You can contact us to request access to, correction of, or deletion of your personal information, or to ask how it is used.

We will handle requests in accordance with applicable law and may need to verify your identity first. Some information may need to be retained for order records, legal obligations, fraud prevention, or unresolved disputes.

Send requests to info@thetrendy.com.pk.

11. Third-Party Services and International Processing

Our website may link to external websites or use third-party services. Those providers have their own privacy practices, which you should review when using their services.

Depending on the providers we use, information may be stored or processed outside Pakistan. Where applicable, we will use safeguards required by law for those transfers.

12. Children’s Privacy

Our store is intended for a general audience and is not directed at children. We do not knowingly collect children’s personal information without appropriate authorization.

If you believe a child has provided personal information to us without appropriate permission, please contact us so we can review and address the issue.

13. Changes to This Policy

We may update this policy when our services or information-handling practices change. The latest version will appear on this page with a revised update date. Where required, we will provide additional notice of significant changes.

14. Contact Us

For questions or requests concerning your privacy, contact:

The Trendy
Email: info@thetrendy.com.pk
Website: https://thetrendy.com.pk
Address: 3H, North Nazimabad, Karachi, Pakistan