Terms and Conditions

Last updated: 12 September 2026

Welcome to The Trendy. These Terms and Conditions explain the rules for using our website and purchasing our products, including suits, makeup, bags, sandals, and special collections.

Please read these terms before placing an order. Nothing in these terms limits any consumer rights that cannot lawfully be excluded.

1. About Us

The Trendy is an online retail store.

Legal business or proprietor name: [Add legal name]
Business address: [Add business address]
Email: info@thetrendy.com
Phone: 03081243301

2. Using Our Website

You must be legally able to enter into a purchase agreement or have a parent or guardian place the order on your behalf.

You agree to provide accurate contact, payment, and delivery information. You must not misuse the website, attempt unauthorised access, submit fraudulent orders, or interfere with its operation.

If you create an account, you are responsible for keeping your login details confidential.

3. Product Information

We aim to provide accurate descriptions, photographs, prices, and availability information.

Colours may appear slightly different depending on lighting and screen settings. Please review the product description and available size charts before ordering. Children’s age ranges are guides; measurements should be used to select a suitable size.

For suits, check whether the item is stitched or unstitched and which pieces are included. For makeup, review the shade, quantity, ingredients, and manufacturer’s instructions where provided.

These variations do not remove your rights if a product is defective or materially different from its description.

4. Prices and Payments

Prices are displayed in the currency identified on the website. Applicable delivery charges, taxes, and other fees will be shown before you complete your order.

Available payment methods are displayed at checkout. Orders may require payment or verification before dispatch, depending on the selected payment method.

If we discover a pricing or listing error affecting your order, we will contact you before proceeding. You may accept the corrected information or cancel for a refund of any amount paid for the affected item.

5. Orders and Acceptance

Placing an order is an offer to purchase the selected products. An automated order receipt confirms that we received your order; acceptance occurs when we confirm dispatch.

We may be unable to accept an order because of unavailable stock, unsuccessful payment, an unserviceable delivery address, or reasonable concerns about fraud. If this happens, we will notify you and refund any payment collected for the cancelled items.

We will not substitute a different product without your agreement.

6. Shipping and Delivery

Delivery locations, charges, and estimated timeframes are provided in our Shipping and Delivery Policy or at checkout.

Delivery estimates may be affected by courier delays, public holidays, weather, or other circumstances. We will communicate significant delays where reasonably possible.

Please check your address and phone number before ordering. Contact us promptly if you need to correct them. Changes may not be possible after dispatch.

If an order is missing, delayed, or arrives damaged, contact us so we can investigate and arrange an appropriate resolution.

7. Order Changes and Cancellations

To request a change or cancellation, contact us as soon as possible with your order number.

We will try to accommodate requests before dispatch. Once an order has been dispatched, the returns process may apply. This does not affect cancellation rights available under applicable law.

If we cancel an order, we will refund the amount paid for the cancelled products and any related delivery charges that no longer apply.

8. Returns, Exchanges, and Refunds

Our Returns and Exchanges Policy explains eligibility, request periods, item condition requirements, shipping costs, and refund processing. Please review it before purchasing.

Any restrictions on change-of-mind returns for opened cosmetics, hygiene-sensitive items, customised products, or sale items must be disclosed before purchase.

Such restrictions do not remove your applicable rights where goods are faulty, damaged, incorrect, or materially different from their description.

For an order issue, contact us with your order number and a description of the problem. Photographs may help us assess the issue.

9. Product Use and Care

Please follow the care labels and manufacturer’s instructions supplied with your products.

For cosmetics, review ingredient and warning information before use and follow any manufacturer-recommended testing instructions.

Damage caused by misuse, unsuitable washing, improper storage, or unauthorised alterations may fall outside our voluntary returns policy. Your applicable legal rights remain unaffected.

10. Offers and Discount Codes

Promotions may have expiry dates, product exclusions, minimum purchase amounts, or usage limits. These conditions will be stated with the offer.

Discount codes may only be combined where expressly permitted. Changes to a promotion will not alter an order we have already accepted.

11. Website Content and Reviews

Website content, including our branding, photographs, text, and designs, belongs to The Trendy or its respective owners and licensors. Commercial copying or reuse requires permission unless otherwise permitted by law.

Reviews must reflect genuine experiences and must not contain unlawful, abusive, misleading, or privacy-infringing content. We may remove reviews that breach these requirements.

12. Privacy

Our Privacy Policy explains how we collect, use, and share personal information when you shop with us or contact us.

13. Responsibility and Consumer Rights

We remain responsible for meeting our obligations under applicable law.

We do not guarantee uninterrupted or error-free website access. Nothing in these terms excludes responsibility for fraud or any liability that cannot lawfully be limited or excluded.

14. Disputes

Please contact us first if you have a complaint so we can work towards a resolution.

These terms are subject to applicable law, including mandatory consumer protection requirements. You retain the right to approach a competent court, consumer forum, or relevant authority.

15. Updates to These Terms

We may update these terms as our services or requirements change. The revised version will show an updated date.

The terms available when you place your order will apply to that purchase unless a change is required by law or agreed with you.

16. Contact Us

For questions about these terms or assistance with an order:

The Trendy
Email: info@thetrendy.com
Phone: 03081243301